Payment & Invoicing
Bookings are paid online. Here is the main information about payment methods, invoices and declined payments.
Which payment methods are available?
Depending on your device and checkout flow, available options can include:
- Bancontact / Payconiq;
- Visa;
- Mastercard;
- Apple Pay or Google Pay when available for your device and payment flow;
- Plug The Jack credits.
Need an invoice?
During checkout, select the option indicating that you need an invoice and fill in your invoicing details carefully.
Do this before completing the payment so the invoice can be created with the correct information.
Your payment is declined?
Check first:
- that your card is still valid;
- that the card number, expiry date and security code are correct;
- that your bank is not blocking the payment or that you have not reached your payment limit;
- that online or international payments are enabled on your card;
- that your browser or payment window is working correctly.
Try another browser or payment method if necessary.
If the payment is still declined, contact your bank first and then Plug The Jack if the issue is not on the bank's side.
Paid but no booking visible?
Check My Bookings and your confirmation email before trying to pay for the same session again.
