Terms and conditions of plug the jack

Object of the General Terms – Description and Right of Access

PLUG THE JACK operates infrastructures that support musical and artistic creation. Holders of an account who make a reservation with Plug The Jack obtain a right of access to Plug The Jack’s infrastructures and to the creative spaces for which a right of access is reserved. These infrastructures consist of spaces specifically designed for musical creation, podcasting, rehearsal and deejaying, as well as shared areas for meetings and collaboration. The client undertakes to comply with these rules and obligations and unreservedly accepts PLUG THE JACK’s General Terms and their annexes.

Rules and Obligations when Accessing PLUG THE JACK’s Infrastructures

You agree to comply with these General Terms each time you use our infrastructures. Plug The Jack may amend these terms at its sole discretion; the amended version will be published on the website under “General Terms”. Your continued use after publication of any changes constitutes acceptance of those changes. If you fail to comply with these terms, fines and compensation may be claimed from you in accordance with the “Fines and Compensation” section. You hereby agree to pay such amounts.

These General Terms exclude the application of any of your own general terms.

Creating a Client Account, Information to Provide, and Obligations

When creating an account on the website, each user must choose a unique password. These credentials are linked exclusively to the user’s account and may not be disclosed. You will also be asked to provide and verify a valid email address.

For liability and insurance reasons, Plug The Jack verifies your identity before you can benefit from a right of access. The ITSME application is recommended. If you do not have access to ITSME, Plug The Jack may ask you to confirm your identity by providing a photo of your ID or passport and a selfie. The images and information collected in this way will be used solely for safety and insurance purposes, in compliance with the GDPR.

An account may only be used in the interest of its holder. Each user may hold only one account. In case of loss of your password, you can request recovery or replacement via the website. If you believe access to your account has been compromised, your password is no longer confidential, or any sensitive information enabling third-party use has been compromised, you must notify us immediately. You are solely responsible for use of your account and the consequences thereof.

The user confirms that he/she does not use the website or account on behalf of any third party and remains solely responsible for such use.

You confirm that all personal data you provide when creating your account and during any subsequent exchanges are correct and up to date, that you are authorised to provide them to us and entitled to use them.

You confirm that the information you provide is accurate, that you do not impersonate any third party, do not act on behalf of any third party, and do not solicit information from third parties to gain access to our services and infrastructures.

PLUG THE JACK is authorised to use the data you provide in order to deliver services and process payments. If you have given consent when creating your account, PLUG THE JACK may also use your data to inform you regularly about other services, promotions and information about similar services. You may withdraw this consent at any time.

In case of non-compliance with the above, PLUG THE JACK may cancel the creation of your account or terminate it.

PLUG THE JACK may also terminate an account or require a new verification process for any account with no activity for at least 18 months. In such case, prior notice will be sent to the email address registered to the account.

Conditions to Access and Use Plug The Jack’s Infrastructures

To access the infrastructures and the creation/rehearsal studios, you must be at least 16 years old and hold a valid individual client account created via www.plugthejack.com.

Access for minors under 16 is only permitted if they are accompanied by a legal guardian who bears full responsibility. You undertake not to be accompanied by a minor under 16 in PLUG THE JACK’s premises if these conditions are not met. You and anyone accompanying you must be able to present a valid identity document when on site.

Validating / Cancelling / Modifying a Reservation

When you reserve online, you acquire a right of access to an entertainment infrastructure for a specific timeslot; validation occurs upon confirmation of payment. The reservation confirmation is issued after full payment and sent by email to the address indicated in your account. If the reservation cannot be confirmed (notably for technical reasons), it will not be billed or it will be refunded if payment has already been made, and any pre-authorisation will be released.

You may modify or cancel your reservation up to 4 hours before its start via your personal web space on www.plugthejack.com. Reservations are non-refundable. In case of cancellation, a credit voucher equal to the value of the reservation will be added as a positive balance to your client account.

A reservation can no longer be cancelled or modified less than 4 hours before its start. It begins and ends at the scheduled time, even if you arrive late to your studio.

PLUG THE JACK may modify or postpone any scheduled reservation for internal or technical reasons. This may also involve a studio change and replacement by another equivalent studio in the same timeslot. You will be informed by email. In case of cancellation by PLUG THE JACK, the paid reservation fees will be fully refunded.

Rules and Obligations within PLUG THE JACK’s Infrastructures

The right of access does not confer any right of real-property enjoyment (no lease or exclusive possession): access is temporary, non-transferable and limited to the reserved timeslot; no long-term storage is allowed; Plug The Jack retains control over access and may intervene at any time for technical, safety or operational reasons.

Plug The Jack’s infrastructures bring together many people and artists in shared spaces and specific creative rooms. You are solely responsible for the behaviour and safety of everyone accompanying you. You must not grant access to unknown persons and you accept responsibility for anyone you let in. You undertake to use the infrastructures considerately and with due care, and to close any access doors you use. You must not organise any events, parties or gatherings without PLUG THE JACK’s express authorisation.

You must respect the maximum number of persons authorised in each studio you occupy, as indicated at the time of reservation. You undertake to comply with all applicable legal provisions as issued by PLUG THE JACK and the competent authorities of your country (including health measures and compliance with rules relating to COVID-19).

Plug The Jack’s staff provides weekly cleaning and maintenance to keep the infrastructures fit for the purposes for which they were created (musical creation, rehearsal, podcasting, deejaying). The description of the studios and their contents is available on the website. You undertake to inspect the studio at the start of your session and upon entry, and to notify us immediately in case of any issue or damage. Otherwise, you are deemed to accept the studio in the condition described on the website.

You (and those accompanying you) must not consume, inside or in outside circulation/parking areas, any alcoholic beverages, drugs or illegal substances, or ammonium nitrate capsules. It is also forbidden to bring onto PLUG THE JACK’s property any weapons or dangerous objects that could be used to harm individuals.

You must comply with parking rules, the Highway Code and any notices displayed on PLUG THE JACK’s parking and roadways, and you park and circulate there at your sole responsibility. You release PLUG THE JACK from any liability regarding theft or damage to your vehicle in these areas.

Cleanliness, Cleaning and Occupancy Duration

You will occupy the premises as a reasonable and prudent person.
You undertake to use the bins provided and to leave the studios and infrastructures clean and cleared of all your waste after use.
You (and anyone accompanying you) shall not smoke or vape anywhere inside PLUG THE JACK’s buildings.
If these rules are not respected, PLUG THE JACK may charge cleaning fees and a minimum flat fee of €50 to compensate for the period during which the studio(s) were unusable due to lack of proper upkeep.
You undertake to vacate the spaces at the end of your allotted time as per your reservation; otherwise, additional time may be billed (minimum one hour at the current rate).

Material Damage and Incidents

You must report any material damage or incident within 2 hours of its occurrence and no later than 1 hour after your departure. You undertake, for yourself and anyone accompanying you, not to damage PLUG THE JACK’s equipment or its indoor/outdoor infrastructures. Otherwise, you will fully indemnify PLUG THE JACK for all resulting damage and any associated indirect loss. If you notice any damage, malfunctions or missing equipment when entering your studio at the start of your session, you must inform us immediately; failing this, you may be presumed responsible and PLUG THE JACK may invoice you for repair or replacement.

Any equipment you bring to or temporarily store at PLUG THE JACK remains under your sole responsibility. Your equipment must comply with all current electrical and safety standards, be properly maintained and pose no risk when used. You will be held liable for any damage or interference caused by your equipment.

Prevention, Security, Video Surveillance and Fire Protection

PLUG THE JACK’s sites include essential security systems: CCTV cameras (including in each studio), fire detection systems, emergency lighting, alarms and anti-theft systems (non-exhaustive list). By accepting these terms, you confirm that you accept the presence and intended use of each such system.

You must refrain from any action, manipulation, partial or total obstruction, or interference with PLUG THE JACK’s security systems. In case of non-compliance, PLUG THE JACK may charge a flat fine for failing to respect basic safety rules, and you will be held liable and must indemnify PLUG THE JACK for all costs and consequences, including damage caused by third parties, resulting from such non-compliance and its impact on the safety of the installations.

You ensure that everyone accompanying you complies with these rules and you act as guarantor for them. You declare that you and anyone accompanying you have read the emergency procedures and the safety rules applicable within PLUG THE JACK’s infrastructures.

If you observe any behaviour or acts that are or appear to be contrary to these General Terms, you undertake to inform us as soon as possible.

Covid-19

PLUG THE JACK pays particular attention to preventive measures to avoid the spread of coronavirus. Our facilities are ventilated and our teams regularly disinfect the equipment. By using PLUG THE JACK’s services, you undertake to comply strictly with the following: you will not come to PLUG THE JACK if you have Covid-19 symptoms, are in quarantine, or are a close contact.

Noise and Sound Levels

You acknowledge that prolonged exposure to sound levels above 85 dB(A) may cause hearing damage and that all studios and their users must keep exposure as low as reasonably practicable. Accordingly, you are responsible for the sound levels in your studio and will avoid prolonged high levels. PLUG THE JACK reserves the right to take any measures it deems appropriate to maintain acceptable sound levels, and no claim may be brought against it in this regard.

Publishing Information on our Website, Reviews and Communications

We may allow you to contribute to PLUG THE JACK’s website or social tools by submitting photos, images, text, videos, forum/blog posts (in any form) or other communications, and by hosting, sharing and/or publishing such content. By submitting content, you grant us a perpetual, worldwide, non-exclusive, royalty-free right and licence to use, reproduce, display, perform, adapt, modify, distribute and promote such content in any form, across all media now known or hereafter created, worldwide and for any purpose. You also grant each user of the website/tools a non-exclusive licence to access such content via the website/tools and to use, reproduce, distribute, prepare derivative works of, display and perform such content as permitted by the functionalities of the website/tools and under these terms. You waive any so-called moral rights or similar rights in your user content. You acknowledge that we do not guarantee the confidentiality of content you submit, whether or not it is published.

You warrant that you have the written consent or permission of each identifiable natural person appearing in the content you submit to use their name or likeness, so as to allow inclusion and use as contemplated by the website/tools under these General Terms. We acknowledge that you retain all ownership rights in your user content.

You undertake not to disseminate, display or record within PLUG THE JACK’s infrastructures or on its web space any content that is confidential, illegal, inappropriate, requires third-party rights which you do not hold, is prohibited, that promotes violence or exploitation of a third party, is racist or intolerant, requests or publishes personal or confidential information of third parties, calls for any form of violence or extremism, or is abusive, defamatory, harassing or pornographic, or infringes any third party’s privacy, publicity or intellectual property rights. The same applies to spam or unsolicited advertising.

You further agree not to submit or publish any user content and/or not to use PLUG THE JACK’s website or digital tools in any way that is unlawful/offensive/defamatory/libellous/threatening/pornographic/harassing/hate-inciting; intended to harass/threaten/abuse others; generally offensive or in poor taste; impersonates another person; promotes or links to illegal software, utilities or viruses; posts advertising or commercial solicitations (including pyramid schemes, junk mail, spam or chain letters); contains any form of malware (including trojans, worms, time bombs, cancelbots, code/files/programs designed to interrupt, destroy or limit software/hardware/telecom equipment); may damage/disable/overload/deteriorate the website/tools; reformats/frames website pages; interferes with another user’s use and enjoyment; or violates these terms and/or applicable law.

You are responsible for all content you publish on the website or via PLUG THE JACK’s digital tools. PLUG THE JACK has the right, not the obligation, to moderate or reject any content published via its tools without justification.

You agree never to use the tools provided by PLUG THE JACK or its infrastructures to infringe copyright or to carry out any action that is illegal, scandalous, obscene or defamatory.

You agree to indemnify PLUG THE JACK and to pay all costs and expenses that may be incurred by PLUG THE JACK in relation to non-compliance with these obligations, including legal fees, whether direct or indirect.

Photography and Video

You may film and take photos after your reservation, provided you respect capacity limits and ensure any specialist equipment you bring complies with our standards. Smoke machines are prohibited. This is subject to copyright and image rights and the prior explicit consent of all participants/visible persons in the footage/photos/recordings.

Intellectual Property Rights

By creating your account and distributing content through it, you grant PLUG THE JACK a non-exclusive, transferable, royalty-free, worldwide licence to use, reproduce, publicly perform, modify, copy or distribute your user content. You retain ownership of such content. Any feedback, suggestions or other information you submit about our services may be used by us without obligation to you. All content you submit is deemed non-confidential.

Data Protection

Your data is processed in accordance with applicable law. All data transmitted to us is used solely for the stated purpose and is kept electronically for the duration of the processing. Your data will not be disclosed to third parties. By using www.plugthejack.com and our infrastructures or other digital tools, you consent to this processing, which you may revoke in writing or by email at any time with future effect. You also have the right to receive, free of charge, information on all personal data stored about you and the right to rectification, restriction or erasure of such data.

Your Liability – PLUG THE JACK’s Liability – Limitation

The client acknowledges that use of the tools and facilities made available by PLUG THE JACK is at his/her sole responsibility and risk. Subject to mandatory law, PLUG THE JACK owes only a best-efforts obligation and shall not be liable for:

Loss or damage (material/immaterial, physical/moral, commercial/other, direct/indirect) you may suffer under or in connection with this contract, whether you are a consumer (Book I.1, 2 of the Belgian Code of Economic Law) or a business;
Malfunctions/outages and consequences beyond its control, except in cases of gross negligence by PLUG THE JACK or its representatives, or intentional misconduct.

Notwithstanding any other provision, PLUG THE JACK is not liable to you or those accompanying you for direct/indirect/consequential or economic loss arising from use of the infrastructure or tools. Each consumer is deemed to hold a family personal liability insurance; businesses hold an appropriate civil liability insurance.

PLUG THE JACK holds a civil liability insurance and will, without prejudice, upon your express request, file a claim with its insurer if policy conditions are met. Any compensation is limited to the amount provided in the policy and accepted by the insurer; PLUG THE JACK is not obliged to pay any additional amount.

Force majeure: PLUG THE JACK shall not be liable for any failure to perform due to force majeure.

Any claim for defect or compensation must be submitted in writing within 8 days from the end of the studio occupancy, failing which it is time-barred.

Indemnity

You agree to indemnify PLUG THE JACK and its representatives, staff, officers and affiliated parties for all direct and indirect costs, expenses and loss of profit arising if you or anyone accompanying you fails to comply with these General Terms, commits fraud or violates the law. Certain flat-rate fines are set out in PLUG THE JACK’s House Rules; these are minimum amounts. PLUG THE JACK may claim higher amounts to obtain full compensation.

Modification, Suspension and Termination of Your Access or Contract

Without prejudice to any other rights and remedies under these Terms or by law, PLUG THE JACK may immediately suspend or terminate your access/use of the website, digital tools or infrastructures upon becoming aware of any (potential) breach by you of this agreement.

In addition, in case of non-compliance, fraud or attempted fraud, or in case of legitimate doubt or violation of the law, PLUG THE JACK may at any time and without notice suspend or terminate your account and your access to its infrastructures. PLUG THE JACK may restore access if the doubt is lifted and may request any information necessary to that end. PLUG THE JACK reserves the right to modify, cancel or suspend any reservation or account for any reason.

General Terms Applicable to Credit Packs and Promotions

Credits obtained when purchasing promotional packs (“credit packs”) are credited to the client account and remain valid as long as the account is active, with no expiry date while unused. Credits are usable in all studios and at all addresses/cities where Plug The Jack operates. The number of available credits is shown on www.plugthejack.com under “Invoices & credits”.

Credit packs are non-refundable (in whole or in part) if unused. Credits may be used at any time and are cumulative with other promotions/offers. If the client account is terminated, all remaining credits are forfeited. Credits are not transferable between accounts. Purchasing credit packs implies full and unconditional acceptance of these General Terms.

Plug The Jack may adjust its tariffs (inflation, increased operating costs). Tariff changes do not change the number of credits available on client accounts.

Certain promotions offer preferential rates for the one-time acquisition of a defined number of hours. To qualify, hours must be acquired in a single transaction and used in a single continuous session in the same studio. If the desired number of hours is not available and the client later adds hours or uses a different studio, the promotion does not apply. The offer is strictly limited to one-time purchases and unified sessions to ensure a consistent experience and optimal use.

Late Payment Penalty

In case of non-payment on the due date, the amount due will, by operation of law and without formal notice, accrue interest at 1% per month from the due date, without prejudice to the Law of 2 August 2002 on combating late payment in commercial transactions. In addition, and without prejudice to such interest, a flat compensation of 15% of the amounts due, with a minimum of €125, is payable as a penalty clause.

Jurisdiction and Applicable Law

This agreement is governed by Belgian law. Any dispute shall fall under the exclusive jurisdiction of the courts of the Brussels judicial district.

Validity and Scope

The nullity of any provision of these General Terms does not entail the nullity of the entire agreement. The judge will replace the invalid provision with one that best reflects the parties’ common intention. The contract binds the parties and their heirs and assigns.

PLUG THE JACK House Rules

By using our studios and infrastructures, you confirm that you and anyone accompanying you will comply with the House Rules below.

Our CCTV monitoring team monitors the site. Cameras have 24/7 access to footage to ensure safety and compliance with these terms.
Smoking is prohibited throughout all buildings. Minimum fine €100; if the fire alarm is triggered: €500.
Eating or drinking is prohibited in the immediate vicinity of instruments and music equipment.
Smoke/steam machines are prohibited.
Illegal drugs/products are strictly prohibited.
You are responsible for the contents of the studio during your timeslot, including anyone you allow to enter.
You must respect the maximum number of persons per studio (as indicated in your confirmation email).
You are responsible for the behaviour of your party throughout the stay.
Doors remain closed and the volume is limited out of respect for other musicians.
Noise in corridors is kept to a minimum.
You must switch off lights and power down equipment after use.
At the end of your session, you tidy the studio, clean the equipment and dispose of all waste in the designated bins.
Pets are not allowed; assistance dogs are welcome.

In case of breakdown or need: contact our support team immediately by phone, WhatsApp or email (www.plugthejack.com).

Flat-Rate Fines for Non-Compliance

€75 for exceeding the maximum number of persons in the studio.
€30 for 0–15 minutes late departure + €30 per additional 15 minutes; minimum €150 if the security team must intervene.
€100 for improper use of equipment resulting in malfunction.
€250 for any manipulation (with or without damage) of surveillance/safety equipment.
€500 for triggering an alarm without valid reason.
€500 for opening an emergency door or triggering an intrusion alarm without valid reason.
€100 for smoking or vaping within PLUG THE JACK’s infrastructures.
€250 for inappropriate/excessive/disruptive behaviour.
€250 for any use/distribution/consumption/handling of drugs in buildings or car parks.

You are fully liable for the cost of replacement or like-for-like repair of any equipment you damage, and for the cost of repairing any damage caused to PLUG THE JACK’s building(s) and installations.

Additional Terms for Access to the Studio to Give Lessons and Training

If you acquire a right of access for one or more studios to provide lessons/training, you represent and warrant that you (and any assistants) are of legal age or accompanied by a legally responsible adult.

For lessons aimed at minors:

No photos or videos of minors may be taken during your stay.
Minors must be accompanied at all times within the building and in shared/sanitary areas; ensure respect for other artists and the infrastructure.
Carry out a risk assessment and inform each student of the emergency procedures.

In general, you warrant that:

Before starting, you have conducted a risk assessment and resolved any dangerous situation; otherwise, you agree to suspend the session immediately.
All equipment you bring is in good condition and poses no danger.
You are able to provide first aid and assistance to those accompanying you.
You will report any incident to PLUG THE JACK via hello@plugthejack.com, by phone or via WhatsApp.
You act as a business (not as a consumer) and hold a civil liability insurance of at least €2,000,000.
You will provide, upon request, any documentation confirming compliance with these obligations; failure to do so may result in suspension of your account.